Description

The University of Virginia Library invites applications for a Night Manager- Main Library to support the Information Services and Spaces team. The Information Services and Spaces team provides our patrons with access to collections, resources, and spaces as well as high-quality service to support them.

Working in the Information Services and Spaces (ISS) team, this detail-oriented position provides management of the Main Library during the evening operating hours.  This position oversees and supervises student workers at both Main Library service desks in support of patron services.  The incumbent will also provide direct patron services during the evening hours.  This position reports to the Main Library Public Services Manager.  The Night Manager- Main Library will work an alternate work schedule from Sunday through Thursday nights, from 6pm to 2am.

What you will do:

Night building management

• Oversees Main Library operations at night. Conducts preventative patrols. Contacts University police and Facilities Management as needed, to ensure safety, security, and comfort of library patrons. Reports incidents to supervisor and other library staff. Communicates relevant information to ISS and Main Library stakeholders as appropriate. Always uses sound, responsible judgment. 

• Troubleshoots basic problems with desktop computing, printing/copying service, classroom audio/video, and reports unresolved issues to appropriate staff. Initiates help requests within and outside the library. 

• Monitors student employee performance at night. Handlesany tasks that require staff-level authority. Works with Main Library Public Services Manager to align on expectations for student employees. 

Circulation Services

• Circulates books, videos, and equipment to patrons. Grants exceptions to circulation policy when appropriate. Answers questions related circulation problems and patron accounts. 

Reference and Customer Service

• Conducts catalog searches to identify a variety of texts, access library resources, and locate specific materials for library patrons.

• Provides customer service to library patrons with identifying and using appropriate library resources and online data collections.

ISS Teamwork and Special Duties

• Workswith other evening supervisors to ensure a consistent and high-quality library experience across libraries in the evenings.  

• Works with Information Services and Spaces team to coordinate circulation policies, procedures, and documentation (including adding toPublic Services Wiki). Contributes to discussion ofprocedures and policieswithin ISS(e.g.,staffing, hours).  

Requirements

Required Qualifications

• Bachelor’s degree and at least 1 year of experience in a library setting OR  any combination of relevant education, training, or experience sufficient to perform the essential duties of the job. 

• Experience working with the public or in a customer service position.

• Demonstrated ability to work both independently and as part of a team.

• Must be able to communicate verbally and in writing in a clear manner. 

Preferred Qualifications

• A working understanding of library classification systems, like the Library of Congress Classification System.  

• Experience using library catalogs and databases. 

• Experience using integrated library systems and other library technology. 

• Experience working with student workers.

The UVA Library supports career development and provides opportunities for both formal and informal training as part of professional development. We are interested in reviewing candidates with a broad range and combination of experiences, education, and qualifications. We are dedicated to building a diverse, inclusive, and dynamic workplace, so if you are excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to apply anyway.